CHAPTER 11 -: This is the eleventh chapter of the Complete Guide to Starting a Cleaning Business. Are you about to start a commercial cleaning service? here is a step by step guide on how to train your employees in professional cleaning
Finding the right workers is only half the job when it comes to assembling the cleaners that will make a big difference to your cleaning business. The other half of the job is training the employees who have been hired. Many budding entrepreneurs reject or ignore the idea of employee training simply because they don’t understand the value of this course of action and therefore don’t understand how well-trained employees can become great assets in the future. both long and short term. ,
Why You Should Train Your Employees Before Handing Them Cleaning Tasks
As you already know, the cleaning business, or rather the industry itself, is service-based. People work for companies like yours so they can do the physically demanding work of cleaning your clients’ homes and offices. Hard work combined with impressive skills is what leads to quality service in this area. When you hire your employees, you can’t expect them to fully understand the dynamics of your business. More often than not, they will remain in the dark about their expectations and the standards they must meet in order to thrive in your business. Of course, you can give them a one-page note outlining all of their responsibilities and requirements. However,
Also, you have to keep in mind that there are no ideal workers. From the perspective of a budding entrepreneur, the ideal worker is the perfect one – that is, one who is fully competent and equipped with all the skills and experience necessary to succeed in every task that is required. is entrusted to him in a cleaning company. These perfect workers aren’t even rare, they just can’t be found unless you can create a home and office by removing humanoids.
Ask any seasoned entrepreneur and he or she will tell you that ideal recruiters are those who have a commendable skill set, significant experience in the field, and a willingness or desire to learn, develop, and grow. as employees of your company. To facilitate the learning, development, and development that your ideal workers aspire to, you must provide them with learning opportunities. This will benefit both your cleaning business and your employees.
One of the reasons inexperienced entrepreneurs do not feel the need to train employees in their cleaning business is due to myopia. In their opinion, spending money on employee training is very pointless when you can make money quite easily using the employee right out of the box. At first glance, this rookie logic seems to make a lot of sense. If you know how to recruit the right employees, you certainly won’t end up with completely useless or ineffective employees. They can and will make a valuable contribution to the site; in fact, some employees can get a satisfactory job even without training. So why should you empty your pockets and offer cleaning training?
Is training your employees worth the expense?
If you are wise enough, you have probably already found the answer to this question in your head. It has been mentioned that untrained staff can help you accomplish satisfying tasks in your clients’ homes or offices. The key word here is satisfactory. In the early stages of your business, you cannot count on satisfactory results. You must strive for excellence and improvement at all costs.
If you do a decent job well enough, the quality of your services will never improve and your client base is unlikely to increase. In this competitive world, do you honestly think a customer would refer your cleaning business to a friend or family member just because you did a “satisfactory job”? With such a weak willful approach, your customers will hardly notice your efforts, let alone appreciate and praise them for it.
This is why training your employees is so important. The quality of your services may not be very high during the first few months of operation, but as long as you make it easier to train your employees, there is always hope that your services will grow in quality and expand in terms of diversity. With trained employees, you can have a realistic expectation of achieving excellence in a short period of time. Plus, the training will help your employees learn new skills that they can use to add to your service collection. The more services you offer, the higher your chances of attracting profitable clients. It really is a very simple logic.
Spending money on training your cleaning company employees should be viewed as a form of investment. This greatly simplifies the receipt of money and their use for their development. As with any profitable investment, training your employees will ultimately pay off. If you agree with your training practice and adapt the right training approach, your employees will have many more opportunities for your company in terms of skills and efficiency.
When you have skilled and hardworking employees at your disposal, your business should be on the path to success. Every day in the workplace, your employees will continue to perform better and when they always have training programs you can count on. , you can be sure that your employees will be in a phase of constant improvement. Training your employees is one of the easiest and easiest ways to ensure the future success of your cleaning business.
10 Tasks / Skills You Should Teach Your Cleaning Staff
Role-based training plays a role in the growth and development of organizations cannot be overstated, so no amount should be too large to budget for training if it produces the results you want in your organization. There are some key tasks that you shouldn’t ignore when planning training programs for your cleaner, and that’s what you’ll learn in this article.
If you’ve seen a cleaning company whose staff are known to provide first-class service, you’ve seen a cleaning company that doesn’t mess around with training its employees. Here are 10 tasks you should train your cleaning staff to do;
I. Customer service skills
In fact, everyone who works in the corporate world should take customer service training. This is important because in the workplace, customer service is not only about serving the external customers of your business, but also serving your internal customers who are your colleagues. So, as a cleaning staff, you will need to interact with people wherever they are. you haven’t worked, so it will be helpful to learn how to communicate with your customers.
II. Attention to detail
One of the reasons that corporate cleaning companies lose cleaning contracts is simply a decline in the quality of service provided. To make sure that your concierge does top-notch cleaning jobs when your customers request it, you need to teach them to pay attention to detail when doing their cleaning jobs.
III, Health and safety skills
Cleaners are exposed to health risks in the performance of their duties, so it is very important to educate them about health and safety; cleaners should always be concerned about safety, especially those working in the petrochemical or medical industry.
IV. Relationship and communication skills
To do your cleaning job well, as well as to plan properly to help you improve your service, you need to train your cleaning staff in reporting and communication skills. This skill is one of the essential skills required in the corporate world and cleaners are not exempt from it.
V. Time management skills
Accomplishing more at work means you need to be able to manage your time effectively. Your entire janitor must be trained in effective time management skills; they should be trained in priority setting. If you don’t train your cleaning staff in effective time management, they may return to work later in their shifts and even spend more time than it takes to complete the task.
Vi. Cleaning techniques
There are different types of cleaning equipment and it is your responsibility to train your cleaning staff on how to handle the cleaning equipment they are to work with. It is not enough to briefly explain to them how the equipment works; You need to be detailed when teaching them. With this, you can bring out the best when using the equipment while cleaning. Please do not give any equipment to cleaners unless they are trained in its use.
Vii. Quality control skills
Quality should never be compromised if you really want to continue to be in the cleaning business, so you should do your best to train your cleaning staff in quality control skills. In addition to training all of your cleaning staff in quality control, you must create a quality control department; their responsibility should be to bypass your cleaning stations and ensure that all of your cleaners meet your quality control standard.
VIII. Interpersonal skills
Another important aspect that you should train your cleaning staff is interpersonal skills. Every person needs good interpersonal relationships to achieve their goals and desires. The fact that your concierge will work for organizations as well as for the team makes interpersonal skills training a must for them. Therefore, be sure to provide interpersonal training to your employees before you assign them to work.
IX. – Skills in cleaning chemicals . Most chemicals used in the cleaning industry are harmful to the skin and eyes, so it is important to ensure that you train your staff in handling cleaning chemicals.
Your concierge should also be trained in compliance. More than just setting rules for your cleaners, you also need to give them the opportunity to learn what it means to comply with rules and regulations. Your cleaning staff must not only comply with the policies of your company, but must also comply with the policies of the company to which they are assigned.
Here you have it; 10 tasks you should train your janitor on.
Finding the best training program for your cleaner
There are different training programs for cleaners; some trainings are specifically designed to help fill the skills gaps required for maximum productivity. Ultimately, after hiring cleaning professionals with a professional instructor, they will perform a training needs analysis to determine what type of training will benefit your staff (workforce). Therefore, if you want to find the best training for your cleaner programs, you need to perform a training needs analysis. Now let’s see how you can find the best cleaning training programs;
a. The first step in finding the best training programs for your cleaner is to perform a Training Needs Analysis (TNA).
It’s hard to know what actual training your cleaner might need. in order to do a great job without first performing a training needs analysis. The essence of a training needs analysis is to identify the gaps in the skill set that exist in the organization. It is easier to prepare a training module for specific tasks if you know the area to improve. With a training needs analysis, you can engage your employees so that they are aware of the issues they face in their jobs, the skills they need for peak performance, and what learning style is right for them.
b. Search the internet for various training options
Once you are able to find out what skills your cleaners lack, you can easily search the Internet to find the type of training programs that will help them learn those skills. The point is, you will see a variety of cleaning programs, so it is important to know which training programs are beneficial for your staff before you go online. The advantage of training programs is that you can chat with a training consultant to help you tailor training to suit your budget and training needs. Talk to a training advisor
One of the best options for finding the best training programs for your cleaner is to speak to a training consultant. Training Consultants are trained to work with their clients to help them achieve their training goals. Although you will have to pay for some of the consultations, you will definitely get your money’s worth by bringing in a senior training consultant.
d.Example of opinions of people in the industry
Another way to find the best training programs for your cleaner is to get the opinions of people in the cleaning industry. People who have been in the cleaning industry longer than you would try various training programs and come to the conclusion of training programs tailored to cleaning industry cleaners. If you have good relationships with the leaders in your industry, they will be ready to deliver training programs tailored to your business.
e. Ask your customers
Another option that you have when you need to find suitable training programs for your cleaner is to ask your customers. The truth is, your customers are also stakeholders when it comes to developing training programs for your employees as they receive your cleaning service and pay your bill. So be sure to ask your customers questions that will help you serve them better. Statistics show that the main reason that corporate cleaning companies lose their customers is simply a decrease in the quality of the work they do. Instead of letting your customer get to the stage of dissatisfaction with your service, be sure to engage them at different intervals to find out.
Whenever you are purchasing the best training programs for your janitor, be sure to also choose the appropriate training style that will help you achieve your organization’s training goal. Here you have it; a way to find the best training programs for your cleaner.
Now that you understand the obvious benefits of training your employees, you need to learn how to train them. Training your employees properly is not the easiest job in the world. It takes patience, persistence, dedication and, most importantly, vision. It’s like coaching a sports team in a major league. Every dollar you spend on training your employees should have a purpose and a motive. Spend less and your training programs will not pay off. Spending too much and seemingly useful training programs can ultimately wreak havoc on your business. If you want to maximize your learning efforts, consider the following 7 tips.
7 tips for training your employees in cleaning jobs
1) Learn to suit everyone
There is no single winning formula for success with a training program. This is mainly because different people have different learning abilities, so it shouldn’t surprise you that some people are able to process and use information much faster than other people, who tend to being poor learners and catching up. Therefore, you need to develop a training program that suits the preferences of everyone on your team. Don’t trust one particular method. Keep changing strategy. While reading a manual works for one employee, that doesn’t mean other employees won’t need verbal explanations and physical demonstrations.
2) rely on simulation
For a learning program to be successful, the learning environment must be as real as possible. Do your best to replicate and replicate the actual working environment. This will help you better test and assess the skills of your employees and give your employees a sense of what it’s like to work in your clients’ offices and homes. Make sure they are trained in a safe and controlled environment. Many cleaning projects require your employees to have interpersonal skills. Therefore, it is important for you to make sure that the employees play a role with each other in order to understand the best way to function in a simulated learning environment.
3) Leadership du front
Don’t be the boss barking from behind; instead, do your best to let your employees know that you are trying as hard as you want. This is how you build your image as the ideal employer to follow. If you avoid labels, your employees will learn to do it because of you. If you value hard work and consistency, your employees will likely do the same. When trying to be a role model, don’t get carried away and just focus on your job. You need to closely monitor your employees to make sure they are learning their trade well.
4) Don’t miss out on learning opportunities
Learning opportunities will present themselves to you every step of the way. You just need to watch them. After the orientation and basic training are completed, you should focus on continuing education that will further improve the skills of your employees. There is hardly any limit to the quality of a cleaning agent. Make sure your employees are still trained to be better than they were yesterday.
5) trial by fire
Even in the most realistic simulated environments with perfect role play, it cannot match the real environment of the construction site. Delivery pressure in a real environment is always much greater than on a job site, and interns in your cleaning company need to get used to this pressure. Therefore, it is a good idea to place listeners in a real environment during an actual cleaning project. That being said, you need to make sure that your clients don’t know that you are using their home and office as a learning environment. It’s a risky business, but what is a business without multiple risks?
6) answer it in advance
Anticipating and answering questions before they even arise is a key characteristic of a good coach / employer. You can’t expect your employees to always ask the right questions. In most cases, employees don’t speak, mainly because they are afraid of asking the wrong questions and being embarrassed in the process. Help them by giving them all the information they might ask for.
7) let them answer
No matter how extensive your training program is, you can never expect it to be flawless and perfect. This is why it is of the utmost importance to get feedback from your trainees. Their feedback will help you identify areas in which they are trying to understand the program, as well as give you an idea of how you can improve your learning efforts.
Recruiting the right workers and training them in the right way go hand in hand. One is incomplete without the other. When you meet them both, you can form the most awesome cleaning crew in town